TERMS AND CONDITIONS
Area of applicability
1. These general terms and conditions apply for all services and deliveries by the hotel.
2. Should the hotel change its general terms and conditions before the termination of the contract, the updated version is
incorporated into the contract if the partner to the contract is informed about this in writing with reference to these legal
consequences and the partner does not object to the incorporation within a period of 14 days.
3. The customer’s general terms and conditions shall only form part of this contract if the hotel consents in writing to the
incorporation in whole or for individually specified points.
Conclusion of the contract
1. The contract (hereafter also referred to as the “booking”) comes into effect on request from the customer through the
acceptance by the hotel. The hotel is free to confirm the booking in writing.
2. If a third party makes the booking for the customer, it is liable to the hotel as the booking party together with the customer as
Services, prices, payment, billing
1. The hotel is obligated to perform the services ordered by the customer and agreed to by the hotel.
2. The customer is obligated to pay the hotel the agreed prices for these and other services enlisted. This also applies for hotel
services and expenses induced by it for third parties.
3. If the hotel rescinds with good cause, the customer has no claim for compensation.
4. The agreed prices include the current statutory VAT. Should the rate of VAT applicable to the contractual services increase or
decrease after the conclusion of the contract, the prices shall be adjusted accordingly.
5. If the period between the conclusion of the contract and the fulfilment of the contract as defined by the contractual agreements
exceeds four months and the general price charged for such services is increased by the hotel, this can increase the
contractually agreed price as appropriate, but by 5 % at the most.
6. The hotel is entitled to increase the prices if municipal duties (culture tax, visitor’s tax, etc.) for the accommodation are
increased. The price increase is limited to the costs of the abovementioned duties.
7. The hotel’s bills are payable immediately upon receipt of the bill without any deduction, unless other payment terms and
conditions are expressly agreed. The hotel is entitled to render accumulated claims for payment at any time and to demand
immediate payment. If payment is delayed, the hotel is entitled to claim interest for delay amounting to 10% above the base
rate for companies and 5% above the base rate for consumers. The hotel is at liberty to prove that the damages are
8. The subleasing and re-leasing of allocated rooms, other rooms, spaces or cabinets as well as inviting to interviews, sales or
similar events require the prior written consent of the hotel, whereby § 540 para. 1 sentence 2 BGB [German Civil Code] shall
be waived, provided that the customer is not a consumer.
9. The hotel is entitled to demand upon conclusion of the contract an appropriate advance payment or security deposit in
the form of a credit card guarantee or similar from the customer. If an advance payment is not made within the agreed
period, the hotel can withdraw from the contract and claim compensation for damages.
10. In justified cases (e.g. outstanding payment by the customer or extending the scope of the contract) the hotel is entitled to
demand an increase of the advance payment agreed in the contract or an increased security deposit amounting to the
expected costs of the accommodation.
11. The hotel is further entitled to demand an appropriate advance payment or a security deposit from the customer at the
beginning and during the customer’s stay, provided that such an advance payment or security deposit was not already paid in
accordance with the above provisions.
12. The customer can only settle or lower a claim by the hotel with an undisputed or valid claim.
Room availability, delivery and return
1. The customer does not acquire any claim for the availability of a particular room, unless the hotel confirmed the availability
of a particular room in writing.
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2. Booked rooms are available to the customer from 15:00 on the day of arrival. The customer has no claim for earlier
availability. Guests who arrive before 15:00 can move into their room as early as possible, according to availability.
3. The available rooms are to be taken by 18:00 on the day of arrival. After this time the hotel can book out the rooms to
others, unless the customer informed the hotel in advance and in writing that they would arrive later. The hotel is entitled
to demand a guarantee for late arrivals.
4. On the agreed day of departure, check-out is at 12:00 at the latest. After that time the hotel can charge 50 % of the
agreed price of the room for the additional use of the room up until 18:00, and 100 % from 18:00. Possible further
claims for compensation for damages by the hotel are reserved.
Withdrawal of the customer from the contract for accommodation
1. A withdrawal by the customer from the contract of accommodation requires the prior written consent of the hotel.
Without the hotel’s consent, the customer is obligated to pay 90 % of the contractually agreed price for staying
overnight when the room is not occupied. The customer is at liberty to prove that the abovementioned claim does not
exist or does not exist to the amount claimed.
2. If a deadline for withdrawal from the contract free of charge was agreed between the hotel and the c ustomer, the
customer can withdraw from the contract until that point without initiating claims by the hotel for payment or
compensation for damages. The customer’s right to rescind expires if it does not exercise its right to rescind against
the hotel by the agreed deadline.
3. Services performed by third parties or special services (e.g. cakes, flowers, etc.) which become useless as a result of the
cancellation are to be paid by the customer in full.
Withdrawal of the customer from a contract for an event
1. The customer is only entitled to rescind without charge if this has been agreed with the hotel in writing. Otherwise the hotel is
entitled in the case of a cancellation to charge the agreed cost of hire for the event rooms in addition to the costs of
preparation in accordance with the following provisions, provided that it is not possible to book the rooms for another
2. The hotel is entitled to charge for the room or the conference package
- at a rate of 50 % for cancellation from 6 months before the beginning of the event,
- at a rate of 80 % for cancellation from 3 months before the beginning of the event,
- at a rate of 90 % for cancellation from 14 days before the beginning of the event.
3. If sales of food and drink are agreed, the hotel is entitled to charge the following additional costs in the case of cancellation:
If the customer cancels the booking for an event with agreed food and drink between the 8th and 4th week before the event, the
hotel is entitled to charge 35 % of the food sales lost and 20 % of the drinks sales, and is entitled to charge 80 % of the food and
drink sales from the 4th weeks until the beginning of the event. The sum for food and drinks is calculated according to the
number of participants agreed in the contract. If no sum for food and drinks was agreed in the contract, the cheapest three
course menu from the currently valid event offer shall be used as a basis for the all-inclusive price. The food bill will then be
calculated using the formula: menu price, banquet x number of people. Drinks sales are calculated as 50 % of the food bill.
4. The customer is at liberty to prove that the hotel is not at any loss as a result of the event not taking place or the loss for the
hotel is lower than the flat-rate compensation for damages claimed.
Rescission by the hotel
1. If it has been agreed that the customer can rescind without incurring costs within a defined period, the hotel is also
entitled to withdraw from the contract within this period.
2. If an agreed advance payment or an advance payment claimed on the basis of these general terms and conditions is not paid by
the due date, the hotel is also entitled to rescind the contract. Moreover, the hotel can claim compensation for damages from
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3. The hotel is entitled to rescind the contract with immediate effect if, for example,
- acts of God and other circumstances which the hotel is not responsible for make the fulfilment of the contract impossible;
- bedrooms and other rooms are intentionally booked using misleading or false statements about facts which are material to
the contract, e.g. who the customer is or the purpose of the stay;
- the hotel has justified reason to assume that the use of hotel services can put at risk the smooth operation of the business,
the security or the public reputation of the hotel, unless this is attributable to the hotel’s sphere of responsibility;
- the purpose or reason of the stay is illegal;
- there is an unauthorised sub-leasing or re-leasing contrary to III. 7. of these general terms and conditions;
- the hotel is closed;
- proper accommodation and/or proper facilities for an event are not guaranteed because the hotel is being renovated;
- the customer withdraws from a part of the contract in the case of a combined accommodation and event contract.
Number of participants, changes to the number of participants and changes to the event location
1. A change in the number of participants registered by the customer of more than 5 % must be notified in writing to the hotel
catering department at the latest 7 days before the start of the event, so that it can be acknowledged by the hotel in the bill.
Deviations beyond this shall be based on the original number of participants registered less 5 %.
2. An increase in the number of participants of more than 5 % requires the written consent of the hotel. In the case of an increase,
the actual number of participants will be used as the basis for the bill.
3. If the number of participants is changed by more than 10 %, the hotel is entitled to exchange the agreed rooms, provided that
the size of the new rooms is appropriate for the latest number of participants notified and the rooms are comparably equipped.
4. If necessary the hotel is entitled to move the booked event to another room of the same value.
5. If the agreed start and finishing times of the event are changed without the prior written consent of the hotel, the hotel can
charge for the additional costs for the commitment according to § 315 BGB [German Civil Code], unless the hotel is
responsible for the change of times.
6. If the event carries on after midnight, the hotel is entitled to charge € 1.50 per guest and hour including VAT. The agreed
number of participants is the basis for the number of guests.
7. Displays are not allowed in the foyer and in the lobby. The prior written consent of the hotel is required to place advertising
Own food and drink
1. Only the hotel provides food and drink for events. Prior written agreement is required for exceptions to this. In these cases, a
sum to cover the overhead costs (“corkage”) shall be charged.
2. The customer is fully liable for the food and drinks brought along being fit for consumption and absolves the hotel in this respect
from any claims by third parties.
3. The hotel undertakes no liability for the shelf life of the food which is taken away to the hotel after an event at the hotel or
taken outside the hotel for private consumption.
Technical equipment and connections
1. If the hotel procures technical and other equipment from third parties for the customer on its request, it deals in the name of,
with the authority of and on behalf of the customer. The customer is liable for handling the equipment with care and for its
proper return. It absolves the hotel from all claims by third parties for relinquishment of this equipment.
2. The use of the organiser’s own electrical equipment or that of third parties authorised by the organiser which uses the hotel’s
electricity network requires the prior written consent of the hotel. Disruptions or damages to the hotel’s technical equipment
caused by the use of this equipment will be at the cost of the organiser, if the hotel was not responsible. The hotel may include
and charge at a flat rate the power costs which arise through the use of such equipment.
3. The customer is only entitled to use its own telephone, fax and data carrying equipment with the hotel’s consent. The hotel can
charge a connection fee for this.
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4. Failures in the technical or other equipment provided by the hotel will be corrected as soon as possible. Payments cannot be
retained or reduced if the hotel was not responsible for these failures.
5. If the hotel’s technical equipment remains unused because the customer commissioned an external technology company, the
hotel is entitled to claim compensation for operating losses.
Music shows, artist exhibitions
1. If the rights of third parties are affected by events (copyrights, etc.), the customer is obligated to obtain appropriate permission
at its own cost before the event is held and to pay fees which accrue (GEMA fees, etc.) directly. Nevertheless, should fees or
claims for compensation for damages be made against the hotel for the reasons stated, the organiser absolves the hotel from
such fees or claims for compensation for damages.
2. If liability to contribute to the Künstlersozialkasse [Artist’s Social Welfare Fund] is founded on the basis of artists cooperating in
the event, the organiser is obligated to pay these contributions directly.
3. If the hotel engages artists for events for the customer, the hotel is entitled to pass on the fees for Artist Social Welfare to the
Decoration material, exhibits for events
1. Decoration material, exhibits or other, also personal items belonging to the customer who is not himself a guest at the hotel,
are kept in the event rooms or hotel at the customer’s own risk. The hotel undertakes no liability for loss, destruction or
damage to such objects, except in the case of gross negligence or intent by the hotel. Damages resulting from death, injury to
body or health are not included in the exclusion of liability. Moreover, all cases in which there is a duty of safekeeping on the
basis of the facts in individual cases, the fulfilment of which is actually required before the contract can be properly carried out
and whether the customer may have constant trust that it will be observed (material contractual duty) are excluded.
2. Decoration material brought along must comply with the fire protection regulations. The hotel is entitled to demand an official
certificate for this. If the customer does not comply with this request from the hotel, the hotel is entitled to remove and store
the decoration material at the cost of the customer. Because of the possible damages, it is only permissible to install and fit
items on walls and ceilings with the prior written consent of the hotel.
3. All exhibition or other objects brought by the customer or participants of the event are to be removed by the customer
immediately after the event finishes. If the customer does not comply with its duty to remove immediately, the hotel is entitled
to remove and store the objects at the cost of the customer. If objects remain in the event room, the hotel can charge the
agreed price for the room for the duration in which they stay. The customer may still prove that the damages due are lower
and the hotel may still prove that they are higher.
4. The customer is to ensure that any waste is properly disposed of according to the relevant statutory provisions.
5. If the customer commissions the hotel with the disposal of packaging material, the hotel is entitled to charge the customer with
the costs arising from this.
The organiser is liable for all damages to the hotel building and its equipment, which was caused by the organiser, event
participants, event visitors, the organiser’s staff or other third parties working in its domain. The hotel can demand appropriate
securities (e.g. insurance, deposits, guarantees etc.) from the organiser to protect against exposure to liability.
Defects, customer’s obligation to cooperate
Should defects in the deliveries or services by the hotel arise or services are disrupted, the customer is to inform the hotel
about this immediately after it is identified so that the hotel is able to remedy the fault as quickly as possible or provide the
delivery or service as understood under the contract. If this is not possible because of the nature of the defect/disruption or
other compelling reasons, notification of defects must in each case be made to the hotel on return of the rooms at the latest.
The customer is obligated to keep damages arising to it as low as possible.
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1. The hotel is liable to carry out its contractual duties with the diligence of a prudent businessperson. Claims by the customer for
compensation for damages are excluded. Excluded from this are damages arising from death, injury to body or health. Damages
due to the intentional or grossly negligent breach of duty by the hotel are also not included in the exclusion of liability. The
exclusion of liability also does not include damages arising from the breach of material contractual duties. Material contractual
duties are those which are actually required to be fulfilled before the contract can be properly carried out and the customer
may place constant trust in their fulfilment. Further, the strict liability imposed by the Produkthaftungsgesetz [law on product
liability] remains unaffected as well as the liability arising from a guarantee potentially taken by the hotel. A breach of duty by the
hotel has the same consequences for legal representatives or assistants.
2. The hotel is liable to the customer for things brought in according to the statutory provisions (§§ 701 et. seq. BGB [German
3. If the customer is provided with a place to put the things in the hotel garage or in a hotel parking place, no contract for
safekeeping is created.
4. Claims by the customer against the hotel prescribe after a year from knowledge of the facts which found this claim. Claims for
compensation for damages prescribe after 5 years whether or not knowledge of them is received. This shortening of the
statutory periods of prescription does not apply in the case of culpable death, injury to body or in the case of liability under the
product liability law.
1. Alterations and additions to the contract for accommodation and events are required to be in writing to be effective. Waiving
the requirement of writing is also required to be in writing.
2. The place of fulfilment and payment is the registered office of the hotel.
3. The place where the hotel has its registered office is the exclusive jurisdiction for commercial issues. Provided that a party to
the contract has fulfilled the requirements of § 38 para. 2 ZPO [Code of Civil Procedure] and has no general jurisdiction at in
the country, the jurisdiction of the hotel’s registered office applies.
4. The law of the Kingdom of Cambodia applies exclusively.
5. Should individual provisions of the accommodation or event contract or individual provisions of these general terms and
conditions for hotel accommodation and for holding events be or become ineffective, the effectiveness of the remaining
provisions will remain unaffected by this. Moreover, the statutory provisions apply.